Tone & Rewriting
Formal Message for clients
Client-facing messages should be courteous and direct, with the status or request stated clearly and no unnecessary internal details.
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Keeping client messages external-facing
State the status or request clearly and leave out internal process details the client does not need. Courteous and short beats thorough and confusing.
Example
Before and after · Input
We got your files and will start reviewing them tomorrow.
Result
Hello [Client’s Name], we have received your files and will begin reviewing them tomorrow. We will contact you if we need any additional information.
The tool behind this page
FormalizeTurn casual writing into polished professional text.More in Tone & Rewriting
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